Concierge

Contact

A considered conversation begins with a simple note. Write to us and the TOBIE concierge will reply within one working day.

Write to us

For orders, rituals and quiet enquiries — we read every message personally.

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The concierge

Quiet answers, delivered personally.

Every enquiry is read by a member of the TOBIE team — never by an automated reply. Shipping, returns, ingredient questions and ritual guidance are all answered with the same care we put into the products.

Email the studio

Quick answers

Common questions, answered.

How long does shipping take?

Orders are dispatched within one working day and typically arrive within 3–5 working days. Express shipping is available at checkout.

What is the returns window?

We offer a 30-day returns window on all unopened products. See our Shipping & Returns page for the full policy.

Where can I find full ingredient lists?

Every product page carries a complete ingredient breakdown. For anything further, write to us below and we will gladly share details.